Wednesday, November 9, 2022

When Public Reviews & Private Remarks Are Switched

It happened this week.  A guest new to AirBnb loved our place and wrote us a stunningly rave 5-star review.  Problem is: he posted the review as a private message only we can see.  And at the same time, he posted private embarrassing remarks in public so everyone can see. Oops. What do you think?

Public: 'The owners are such a great assets….awesome. They know what they are doing. Awesome, awesome owners is all I can say. They know what they are are doing. This place is the s**t. If everyone on here were as detailed and attentive as these owners then there would be no need for hotels.'

Private: 'This was the best. The cabin was absolutely spotless and stocked with things that I would not have thought (TP, paper towels, shower gel, shampoo, coffee etc) would be there. I definitely cannot say enough about they cleanliness and beauty. The views are awesome and it is literally @8 miles from grocery stores and places to eat but is far enough to put you off the grid and feel tranquil. The “Brown House” is such a nice place and I will 100% book this house again. If anyone is looking for a place to get away and relax then you need to book this place without a doubt. Mick and Edi truly know what they are doing and they carry it out with this place.'

Discussion:  I think the first review was intended for the Airbnb administrators, as a report card. He did try to fix this reversal, but Airbnb doesn't allow editing once reviews are posted by both parties, except to delete the whole review.  And he did book again for a future stay. 

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